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sattaki Terms and Conditions for Your Account

These terms set out the rules that govern your account on sattaki — what you agree to when you open an account, how we handle your funds and…

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What These Terms Cover on sattaki

sattaki Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have on sattaki — account creation, deposits via UPI, Paytm or PhonePe, withdrawals, game sessions, and communications with our support team. They do not override applicable local legislation; where a provision conflicts with a law that applies to you,

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that law takes precedence. Access to sattaki is available where local law in India permits it, and it is your responsibility to confirm that participation is lawful in your jurisdiction before opening an account. We may update these terms periodically; when we do, we will notify
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you via email or an in-account message, and continued use of the platform after the update constitutes your acceptance of the revised terms. If any section is unclear, reach out to us before you proceed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear or you believe something has been applied incorrectly to your account, contact us directly.

Email Support Send a detailed message to our support address for any terms-related query. We aim to reply within 24 hours and keep a written record of all correspondence for your reference.

Live Chat Open the chat widget from any page while logged in. Our agents can walk you through a specific clause, flag a dispute, or raise a formal complaint during staffed hours.

Help Centre Our Help Centre hosts a searchable copy of these terms alongside plain-language summaries. You can link to any section directly and share the URL with our team when raising a specific issue.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

sattaki applies these practices to every account as part of our standard operating commitment — not as optional extras.

Data Retention Policy

We keep your account data only as long as necessary to fulfil our obligations under these terms and applicable Indian law. You may request a summary of what we hold by writing to our support team at any time.

Cookie Handling

We use session and preference cookies to keep your account logged in and remember your language and payment settings. You can manage cookie preferences through your browser; disabling some cookies may affect account functionality.

Account Security Practices

Passwords are stored using one-way hashing. We do not store your UPI VPA, Paytm wallet number, or PhonePe handle in plain text — payment credentials are tokenised and handled through encrypted channels on every transaction.

Requesting Account Changes

To update personal details — name, contact number, linked payment method — submit a request through the account settings page or email support with a brief explanation. Changes to payment details require identity re-verification.

Dispute Resolution Path

Raise a dispute through live chat or email. If a first-line agent cannot resolve it within 5 business days, your case is escalated to our compliance team, who will issue a written decision with reasoning within 10 additional business days.

Who to Contact for Formal Complaints

Formal complaints should be addressed in writing to our compliance inbox, clearly marked as a formal complaint. We acknowledge receipt within 48 hours and provide a case reference number you can use to track progress.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what they mean for your account, and how to exercise your rights. If your question is not answered here, our support team can clarify any clause in plain language.

No. You accept the current version of the terms when you open your account. We will notify you by email or in-account message if the terms change, and you will be asked to re-confirm acceptance before continuing to use the platform.

Yes. Contact our support team with your account ID and approximate account-opening date. We maintain versioned records and can provide a copy of the terms that were in effect at that specific time.

The applicable local law takes precedence. That clause in our terms will not be enforced against you, and the rest of the agreement remains valid. Contact us if you believe a specific clause conflicts with Indian law as it applies to you.

Send a written complaint to our compliance inbox with your account ID, the relevant clause, and a description of the issue. We acknowledge within 48 hours and issue a written decision within 15 business days of receipt.

The core terms are identical regardless of which payment method you use. Specific processing timelines and verification steps for UPI, Paytm, and PhonePe are covered in the payments section of our Help Centre, which forms part of these terms.

No. We are required to notify you before any material change takes effect. We do this via email and an in-account notification. You retain the right to close your account if you do not accept the revised terms.

Submit a written request to our support team identifying your account and the data you want removed. We will confirm what can be deleted under our retention obligations and carry out the deletion within 30 days of your verified request.

sattaki Terms and Conditions for Your Account

Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data Retention Policy

Cookie Handling

Account Security Practices

Requesting Account Changes

Dispute Resolution Path

Who to Contact for Formal Complaints

Common Questions About These Terms

01 Do I have to accept the terms every time I log in?

02 Can I request a copy of the terms that applied when I first opened my account?

03 What happens if a term conflicts with a law that applies to me in India?

04 How do I raise a formal dispute about how a term was applied to my account?

05 Are the terms different for accounts that use UPI versus PhonePe or Paytm?

06 Can sattaki change the terms without notice?

07 How do I ask for my personal data to be deleted?

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