Reference

Your Rights and Our Commitments at sattaki

Our legal terms set out exactly what you can expect from sattaki and what we ask of you in return — covering account conditions, data handling, jurisdiction, and…

Account TermsPrivacy PolicyJurisdiction ConditionsData RetentionDispute Process

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Terms That Apply to Your Account

sattaki Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with sattaki, you enter into a binding agreement that governs how your account is created, how your personal data is stored, and how transactions via UPI, Paytm or PhonePe are recorded and reconciled. Our terms are written in plain language so

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you can read them without a legal degree. Key clauses cover eligibility under applicable Indian law, the purposes for which we process your data, how long we retain transaction records, and the circumstances under which your account may be suspended. Any modification to these terms will
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be communicated to you through the registered contact details on your account before the change takes effect. Your continued use of the platform after that notice constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

Questions about your rights, data requests or policy concerns can be directed to our dedicated channels below.

Email Legal Team Send your formal policy queries, data access requests or account-condition questions to our legal inbox. We respond with a case reference within two business days and a full reply within seven.

Live Chat Support Our support agents are available around the clock for account-level queries. For matters requiring written confirmation or a formal record, we recommend following up via email so you hold a copy of our response.

Postal Address For statutory notices or formal legal correspondence, you may write to our registered address. Include your account identifier and a brief description of the matter so our compliance team can route it correctly.

HOW WE HANDLE YOUR DATA

Data Practices, Security and Account Control

sattaki applies strict technical and organisational measures to keep your account data secure. Here is a plain summary of the six areas that matter most to you as an account holder.

Data Collection Scope

We collect only the data needed to operate your account: name, contact details, payment identifiers for UPI or Paytm, and session logs. We do not sell this data to third parties or use it for unrelated marketing purposes without your consent.

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to understand page performance. You can manage cookie preferences through the settings panel in your browser; rejecting analytics cookies does not affect your ability to log in.

Account Security Measures

Accounts are protected by password hashing, two-factor authentication options, and automatic session expiry after a period of inactivity. If we detect unusual login patterns — for example a new device in a different state — we prompt re-verification before allowing access.

Data Retention Period

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required by applicable Indian financial regulations. Account profile data is held for as long as your account remains open, plus a statutory period after closure.

Your Right to Access

You may request a copy of the personal data we hold about you at any time by emailing our legal team. We will provide a structured export of your account profile and transaction history within 30 days of receiving a verified request.

Requesting Changes or Deletion

If any data we hold is inaccurate, write to us and we will correct it within 14 days. Requests for deletion are handled in line with applicable law; some financial records must be kept for a statutory minimum period before they can be removed.

Common Questions About Our Legal Terms

Below you will find answers to the questions we receive most often about account conditions, data rights and how our policies apply to accounts held by people in India where local law permits.

The governing jurisdiction is set out in the full terms document accessible from your account dashboard. Availability and applicable law depend on where you are located; access is permitted only where local law allows it.

Email our legal team from the address registered to your account, stating that you are making a data access request. We will verify your identity and deliver a structured export of your profile and transaction history within 30 days.

Yes. Submit a written deletion request to our legal team. Records tied to UPI, Paytm or PhonePe transactions may need to be retained for a statutory minimum period under Indian financial regulations before full deletion can be carried out.

We send a notification to your registered email address before any material change takes effect. The updated terms are also posted in the legal section of your account dashboard with a clear effective date so you always have the current version.

Raise the dispute through live chat or by emailing the legal team with your transaction reference. We investigate within five business days and, where a PhonePe or Paytm payment is involved, liaise directly with the payment partner to reconcile the record.

We share data only with payment processors such as UPI networks, Paytm and PhonePe as needed to complete transactions, and with regulatory or law-enforcement bodies where we are legally required to do so. We do not sell your data.

Log in, navigate to communication preferences in your account settings, and toggle off marketing messages. Alternatively, every marketing email contains an unsubscribe link. Transactional messages about your account status will continue regardless of this setting.

Your Rights and Our Commitments at sattaki

How to Reach Our Legal and Compliance Team

Data Practices, Security and Account Control

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Period

Your Right to Access

Requesting Changes or Deletion

Common Questions About Our Legal Terms

01 Which jurisdiction governs my account agreement with sattaki?

02 How do I request a copy of my personal data?

03 Can I ask sattaki to delete my account data?

04 How will I be told about changes to the terms?

05 What happens if I dispute a transaction on my account?

06 Does sattaki share my data with third parties?

07 How can I withdraw consent for marketing communications?

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