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How sattaki Handles Your Personal Data

At sattaki, we want you to know exactly what data we collect when you open an account, how we use it, and how we keep it safe.

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about this policy, want to access your data or need to report a concern, our privacy support team is available through the channels below.

Email Support Send your privacy request or data-access query to our dedicated privacy email address. We acknowledge receipt within 24 hours and aim to resolve requests within seven business days.
Live Chat Our live chat support is available around the clock for account holders. Start a chat from your account dashboard to raise a privacy concern or ask how your data is being used.
Account Dashboard Log into your sattaki account and navigate to the Privacy section of your profile to download a copy of your data, update your communication preferences, or withdraw consent.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply a combination of technical and organisational measures to protect your account data from unauthorised access, loss or misuse. Here is how each key area of data handling works at sattaki.

Encryption at Rest and in Transit

All data transmitted between your device and our servers is encrypted using TLS. Data stored on our systems — including payment references like UPI and Paytm identifiers — is encrypted at rest so that it cannot be read if storage media is accessed without authorisation.

Cookie Policy

We use essential cookies to keep your session active and preference cookies to remember your account settings. Analytics cookies help us understand which parts of the platform you use most. You can manage cookie preferences from the settings menu in your account.

Account Security Controls

Two-factor authentication is available for all accounts and we strongly encourage you to enable it. Suspicious login attempts trigger an automatic lock and an alert to your registered email or phone number, giving you immediate visibility of any unauthorised access.

Data Retention Periods

We keep your account profile data for as long as your account is open. Transaction data linked to UPI, PhonePe or Paytm payments is retained for the period required under applicable Indian financial regulations. Inactive accounts are reviewed periodically and you will be notified before any deletion.

Your Right to Access and Correct Data

You can request a copy of the personal data we hold about you at any time through your account dashboard or by emailing our privacy team. If any details are incorrect — such as your contact number or registered email — you can update them directly in your profile settings.

Third-Party Data Sharing

We share your data only with service providers who support platform operations — payment processors handling UPI or Paytm transactions, identity verification partners and cloud hosting providers. All third parties are bound by data processing agreements and may not use your data for their own purposes.

Frequently Asked Questions About Your Privacy

Below are answers to the questions account holders ask most often about how their data is handled, what rights they have, and how to act on those rights.

We collect your name, email address, phone number, date of birth and payment details such as your UPI handle or Paytm account reference. We also collect device type and session data automatically to keep your account secure and functional.

We share data only with partners who help us operate the platform — including payment processors for UPI, PhonePe and Paytm transactions, and identity verification services. These partners cannot use your data for their own marketing or unrelated purposes.

Transaction records are retained for the period required under applicable Indian regulations. Other profile data is deleted or anonymised after a defined period following account closure. You can ask our privacy team for a specific timeline for your account.

Yes. Log into your account and visit the Privacy section of your profile, or email our privacy team directly. We will compile and send your data within seven business days of receiving a verified request.

Go to the Notifications section in your account settings to turn off marketing emails and SMS messages. Changes take effect within 48 hours. Withdrawing marketing consent does not affect your ability to use the platform or receive transactional account alerts.

We use essential, preference and analytics cookies. Essential cookies cannot be disabled as they keep your session running. You can switch off preference and analytics cookies from the Cookie Settings menu in your account, or via your browser settings.

Contact our support team immediately via live chat or email. We will lock the account, run a security check and notify you of findings within 24 hours. Enabling two-factor authentication in your account settings prevents most unauthorised access attempts.

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